Payment & Refund Policy

Payment
Orders must be fully paid in advance after confirmation.
All deposits paid are non-refundable under all conditions and not transferrable.
Valentine’s Day collection and Mid autumn collection must be paid at least 3 days before delivery.

Change / Cancellation of Order
No cancellation of order is accepted under all conditions and all flowers / plants / goods sold are non-exchangeable and non-refundable.
Once the order is confirmed by the clients, items are not to be changed.
All orders made by fax / email / online will be confirmed by us within 24 hours. If you do not receive our confirmation within 24 hours, please contact us immediately.
Any order shall be made 7 days in advance to guarantee the availability of the chosen flowers