Terms & Conditions

Payment
Orders of less than HK$5,000 must be fully paid in advance after confirmation.
A deposit of 50% is required for orders over HK$5,000. The remaining balance of 50% must be settled at least 3 days before delivery. All deposits paid are non-refundable under all conditions and not transferrable.
Valentine’s Day collection and Mid autumn collection must be fully paid at least 3 days before delivery.

Change / Cancellation of Order
No cancellation of order is accepted under all conditions and all flowers / plants / goods sold are non-exchangeable and non-refundable.
Once the order is confirmed by the clients, items are not to be changed.
All orders made by fax / email / online will be confirmed by us within 24 hours. If you do not receive our confirmation within 24 hours, please contact us immediately.
Any order shall be made 7 days in advance to guarantee the availability of the chosen flowers

Delivery Charge
For locations at commercial areas, no delivery charge is required for orders of HK$500 or above. Other locations will be subject to delivery charge.  please check with our staff for details.
We will try to accommodate the requested delivery time but will be subject to traffic situations.
Valentine’s Day collection and Mid autumn collection are not applicable to routine delivery charges. please check with our staff for details.

Seasonal Availability
Due to seasonal and regional availability of flowers, not all flowers / arrangements shown in the catalogue are available at all time. Substitution of flowers of similar style with equal or greater value may be necessary.
As flowers are natural products, colors may vary from that shown in the catalogue / photo references. However, we will make every effort to maintain color scheme, size and shape of the flower arrangement.
Products in the catalogue are not in scale, for product dimensions, please check with our staff.
Living Colors reserves the right to amend or withdraw any terms and conditions or terminate the offer any time without prior notice; in case of any disputes, the decision of Living Colors shall remain final.